Now Hiring - Manufacturing Account Manager in Colfax, NC

Why Foster Caviness?

We are a different company. We work to live and promote a People First mentality through our values of Promoting Trust, being Purposefully Collaborative, being Positively Impactful and doing what we say through Progressive Action. We want to be a supply chain company that creates a legacy helping our people live their best lives and become the best versions of themselves. We champion the underdog, giving opportunities to those that embrace our culture and strive to help us on this journey to be better each day. We service our Military bases with fresh produce, we service our children with quality fruits and vegetables at their schools, and we provide food for a lot of the restaurants you may frequent. But we also believe in being more – being a supply chain solutions company, providing value-added services, and helping others find success through our partnership. We’re your neighbors – we live in the communities we serve and believe in giving back.

What We Offer:

We offer over 120 years of stability, community involvement and innovation. We offer the opportunity to collaborate with some great people, all doing what they can to make us a better company. So as a company, we work to offer a competitive wage and a competitive benefits package. Most of our benefits, including Medical, Prescription, Dental, Vision, Short-Term Disability, Long-Term Disability, Supplemental Employee/Spouse/Child Life Insurance, 401k (with company matching funds) and Paid Time Off (PTO) program, are eligible for enrollment the first of the month following 30 days of employment!

We also offer another special benefit, but eligibility for it takes 1 year – because you must embrace our values and our focus. Our People Helping People benefit allows employees to schedule off 8 hours per year to volunteer for a specific charitable non-profit, and we pay you to do it! We believe in giving back to our communities, and this is just one way we show it!

Thinking about Leadership? We offer our LDP (Leadership Development Program) annually, open to ALL employees no matter their role in the company at no cost.

And our Families Eat First program provides for a full box of produce for each employee, every week. Food brings people together, so why not enjoy some excellent quality produce, free of charge? Just another benefit that makes us different.

Joining the Family:

If all these things sound like something you would like to be a part of, then we encourage you to continue reading to see if this role might be a fit for you. If so, utilize the process to apply and start your journey. And if not, we would encourage you to look at other opportunities we have open at [please apply online] Best of luck and thank you for considering us!

Basic Job Concept: Positively impact people! This is not your average Customer Support role – here you will be encouraged and expected to make magic happen on a daily basis. In this role you will be empowered to be yourself, build relationships with customers in order to effect positive change, strive to find solutions to our customers issues, and have a positive impact on our company, our community, and our future!

Who You Are: You are a self-motivated, problem solving Rockstar who is looking to join a growing work family with potential for growth. You thoroughly enjoy creating a world class customer experience, resolving problems, and finding ways to make people’s days better. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly you consistently deliver mind-boggling results! You love people, processes, and performance. You believe in the power of ‘team’ and are driven by a sincere desire to see others succeed. You seek collaboration to find the best answers and are not afraid to take calculated risk. You are a change agent, live culture, and believe in community.

General Summary: The Account Manager role is responsible for the successful management of our Customer Partner relationships and processes relevant to: entry of orders, communicating and coordinating customer needs, and owning the customer experience. It will be your challenge to create and deploy cool new ways to make people and process better! This role is best for an extrovert who loves people, communication, problem-solving, critical thinking, and project management. This role creates a true positive and proactive experience for our customers, knowing that issues will be resolved in the best, most timely manner.

What You’ll Do:

• Own and facilitate an amazing customer experience including order management, product recommendation and demonstration, effective proactive communication, account administration and much more.
• Develop winning relationships that are equally successful for customer and company.
• Be proactive on behalf of Foster Caviness and the customer – work to create positive wins and minimize reactive measures.
• Foster a customer relationship that sets us apart – creates the competitive edge.
• Work as an active member of the CE team to manage the business and achieve company goals and objectives.
• Identify opportunities and partner cross-functionally to improve service levels, and develop solutions, and ensure customer expectations are exceeded.
• Successfully onboard and set-up new customer partners working in collaboration with multiple departments.
• Visit customers to build relationships, increase sales, and educate on product and technology to help customers understand the full suite of Foster solutions.
• Ensure customers are aware of how their business decisions impact our ability to help them succeed.

• Have fun and be a part of making Foster-Caviness amazing!!!

What You’ll Bring to the Table:

• A sincere passion for positively impacting people and making work, fun (this is first on the list for a reason!)
• Insightful, meaningful, relevant service skills
• Customer relations skills, both in person and through other forms of communication (written/telephone)
• Experience with PC/ERP systems, Produce Pro, AS 400, etc.
• Prior experience managing the customer relationship and partnering with various departments to deliver on expectations.
• The ability to work as part of a team and perform consistently at high levels.
• The ability to positively impact others, and turn frowns into smiles.
• Commitment, loyalty, integrity, compassion, empathy and patience.